There are many sources of help.
MNsure toll-free call-center 1-855-3-MNSURE, or 1-855-366-7873. Operators are available to answer questions in English, Spanish, Hmong and Somali. Callers will also have access to interpreter services in at least 140 other languages.
The call center is open Monday through Friday, 7:30 a.m. to 8 p.m., and on Saturdays from 9 a.m. to 4:30 p.m., during the open enrollment period, which ends March 31, 2014.
The state is providing "navigators" and "in-person assisters" to help Minnesotans enroll in the health plans sold on MNsure. They’ll provide education, impartial information and assistance signing up. They’ll be paid through government grants and by MNsure on a per-enrollment basis, not commissions.
Certified application counselors will help consumers through the MNsure enrollment process as part of their current jobs at hospitals; clinics; associations and other groups.
Licensed insurance agents and brokers who complete a MNsure training course will also be able to assist consumers seeking insurance on the marketplace. Brokers and agents also must be registered with MNsure for a client to receive federal tax subsidies if the client is eligible.
Unlike navigators/in-person assisters/certified application counselors, licensed insurance agents/brokers will be paid on commission by insurance companies. Agents/brokers must disclose their financial arrangement with insurers to consumers.