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Explaining the Netflix delay

Posted at 10:58 AM on August 15, 2008 by Euan Kerr

Lots of folks got the following e-mail from Netflix yesterday:

Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

If you are one of them, NPR's Wendy Kauffman has an explanation.

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