Scott Leitz goes before a Legislative Oversight Committee whose members include Republicans strongly opposed to MNsure's creation, against a background of frustrated consumers, an unhappy governor, and an increasingly critical legislative auditor.
MNsure's website has been a source of much consumer frustration as at least 2,000 users have been stuck in the process of applying for insurance online.
'Obamacare' expanded Medicaid and provided some people with premium discounts through the state's new online insurance marketplace, MNsure. As a result, community health centers expect to see a 12 to 15 percent rise in the number of patients this year.
Callers have overwhelmed the online insurance marketplace's contact center, which has a capacity of 300 calls at any one time. MNsure officials say the lines were busy right away when the center opened Tuesday morning.
Minnesotans who want to sign up for health coverage to begin New Year's day have until midnight Tuesday to select a plan through the state's online insurance marketplace, MNsure. Meanwhile, officials report enrollment jumped by about 15,000 in less than two weeks.
Minnesotans this week have been waiting an hour, on average, to get help navigating MNsure, the state's new online insurance marketplace.
MNsure officials said the site's technical problems can be traced back to software sold to the state by a single vendor, IBM Curam, which was never tested by the state before officials bought it for millions of dollars.
"We are committed 100 percent and fully committed to making this process a better one," said Scott Leitz.
April Todd-Malmlov, the head of Minnesota's health insurance marketplace resigned Tuesday after facing criticism over the troubled rollout and a questionably timed vacation in Costa Rica.
A security flaw on MNsure that left users vulnerable to a hacking device has been fixed, a Minnetonka computer security analyst said Tuesday.
The problem stems from earlier troubles MNsure had in calculating individual premium tax credits. It affects consumers who've applied for coverage but not enrolled and don't have a family member on a government health program such as Medical Assistance or MinnesotaCare.
The problem is complex, but it comes down to this: MNsure's website allows consumers' private data to come through unencrypted, leaving it vulnerable to an inexpensive hacking tool.
A Minnesota Department of Health study finds health care spending in the state continued at a slow 2 percent growth rate from 2010 to 2011.
When Minnesota's online health insurance marketplace unveiled its website in October, state I.T. officials described MNsure's security measures as "state of the art."
The ongoing technological problems that continue to plague the state's online health insurance marketplace should have been resolved by now, Gov. Mark Dayton said today.