Is Charging Customers For Returns Bad Business?

by Sandy Hausman, WVTF Public Radio

It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.

Broadcast Dates

• Morning Edition, November 26, 2012