Airline blues and boo boos
Broadcast: Midmorning, 02/26/2007, 9:06 a.m.
Airlines are examining their policies after the Jet Blue debacle -- cancellations and cooped-up passengers after an ice storm. Now politicians and airlines are trying to figure out how to require and deliver better service.
- Scott McCartney: Writes the Middle Seat column for the Wall Street Journal. His column appears every Tuesday.
- Dean Headley: Associate professor of marketing at Wichita State University and co-author of the airline quality rating. The next rating comes out in April.
- Scott McCartney: The Middle Seat
- Airline quality rating
- Flight Delays and Mishandled Bags Up, Consumer Complaints Down in 2006 From Previous Year