Airline blues and boo boos

Airlines are examining their policies after the Jet Blue debacle -- cancellations and cooped-up passengers after an ice storm. Now politicians and airlines are trying to figure out how to require and deliver better service.

Guests

• Scott McCartney: Writes the Middle Seat column for the Wall Street Journal. His column appears every Tuesday.
• Dean Headley: Associate professor of marketing at Wichita State University and co-author of the airline quality rating. The next rating comes out in April.

Resources

• Scott McCartney: The Middle Seat
• Airline quality rating
• Flight Delays and Mishandled Bags Up, Consumer Complaints Down in 2006 From Previous Year