Posted at 11:26 AM on November 13, 2011
by Julia Schrenkler
Our Member Services team supports new and existing members with many types of questions or concerns. We're posting common questions with answers from our Member Services Representative Jess Horwitz.
Dear MPR, When I contact firstname.lastname@example.org, who reads my message?
Those messages are all read by human beings in our friendly Member Services department. Those are the same individuals who pick up the phone when you dial MPR's toll-free numbers, 1-800-228-7123 or 1-800-227-2811. If your comments are directly to a specific department of MPR, Member Services will forward it to the appropriate person or group.
To give you an idea of our communication volume, in September 2011, we received 2,195 phone calls and 3,519 emails.
We value your feedback and invite you to contact us with any comments or questions.