Small favors

Posted at 3:13 PM on January 14, 2011 by Bob Collins (2 Comments)

There are too many different angles in this story to know how to feel about it. A grandfather rushing home to see his dying grandson one last time, the TSA agents who didn't care, the man who caused the child's injuries by throwing him across the room, or the pilot of an airplane who delayed it for 12 minutes to accommodate the grandfather:

The airline hasn't publicly identified the pilot.

Comments (2)

Kudos to that pilot and Southwest Airlines!

The legacy carriers could learn a thing or two from SWA, especially when it comes to the concept of "customer service." Most other airlines consider "customer service" an oxymoron (I'm looking at you, Delta). Heavy on the moron.

Posted by John O. | January 15, 2011 5:59 AM

When the only way to make the rules work humanely is to break the rules, maybe we need some new rules?

Posted by Mark Gisleson | January 15, 2011 10:46 AM

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